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Return & Refund Policy

🕒 Last Updated: March 14, 2026
🏪 RuSu

Last updated: 03/14/2026

RuSu Return & Refund Policy

At RuSu (RuSu), your satisfaction is our top priority. We stand behind the authenticity and quality of every product we sell. If something is not right with your order, we are here to make it right.

Return Eligibility

You may request a return or exchange within 3 days of receiving your order if:

  • You received a wrong product (different from what you ordered)
  • You received a damaged or broken product (damaged during shipping)
  • You received a defective product (manufacturing defect, leaking, expired)
  • The product is significantly different from what was shown on the website

Important: You must contact us within 3 days of delivery to be eligible for a return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Opened skincare products (creams, serums, lotions, face wash)
  • Used makeup products (lipstick, foundation, mascara, eyeliner)
  • Opened perfumes or deodorants
  • Personal care items (razors, brushes, sponges) once used
  • Products with broken seals where the product has been applied

Exception: If the product arrived already damaged, defective, or expired, it is eligible for return regardless of category.

How to Request a Return

Follow these simple steps to initiate a return:

  1. Contact us within 3 days of receiving your order via:
  2. Provide your Order ID and a clear description of the issue
  3. Send photos or a short video showing the problem (damaged packaging, wrong item, defect, etc.)
  4. Our team will review your request and respond within 12–24 hours

Return Shipping

  • If the return is due to our mistake (wrong item, defective, damaged in transit), RuSu will cover the return shipping cost.
  • We will arrange a courier pickup from your address or guide you on the nearest drop-off point.
  • Please return the product in its original packaging with all tags, seals, and accessories intact.

Refund Options

Once we receive and inspect the returned product, you can choose from the following options:

Option Details Processing Time
Product Replacement We send the correct or new product at no extra cost 2–4 business days
bKash / Nagad Refund Full refund sent to your mobile wallet 1–2 business days
Store Credit Credit added to your account for future purchases Instant

For Cash on Delivery orders, refunds will be processed via bKash or Nagad to the number you provide.

Exchange Policy

Want a different shade, size, or variant? We are happy to exchange your product:

  • The product must be unused, unopened, and in original packaging
  • Request must be made within 3 days of delivery
  • Exchange is subject to stock availability
  • If the exchanged product has a price difference, we will adjust accordingly

Cancellation Policy

  • You can cancel your order anytime before it is dispatched — no questions asked.
  • Once the order is shipped, cancellation is not possible. You may request a return after receiving the product.
  • To cancel, contact us immediately via WhatsApp (01955719277) or phone (09642601080).

Contact Us

For any return, refund, or exchange queries, reach out to our customer support team:

We aim to resolve all return and refund requests within 48 hours. Your trust matters to us!