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Privacy Policy

🕒 Last Updated: March 14, 2026
🏪 RuSu

Last updated: 03/14/2026

RuSu Privacy Policy

At RuSu (RuSu), we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or place an order. By using RuSu, you agree to the practices described in this policy.

Last updated: March 2026

Information We Collect

We collect the following types of information to process your orders and improve your shopping experience:

Information You Provide

  • Name — To address your orders and communications
  • Phone number — For order confirmation, delivery updates, and customer support
  • Delivery address — To ship your orders accurately
  • Email address — For order receipts and important notifications (if provided)
  • Payment information — bKash, Nagad, or Rocket transaction details for prepaid orders

Information Collected Automatically

  • Device information — Browser type, operating system, screen resolution
  • Usage data — Pages viewed, products browsed, time spent on site
  • IP address — For security and fraud prevention
  • Cookies — To remember your preferences and improve site performance

How We Use Your Information

Your information is used for the following purposes:

  • Order processing — To confirm, pack, ship, and deliver your orders
  • Customer support — To respond to your queries, complaints, and return requests
  • Delivery coordination — To share your name, phone, and address with our courier partners (SteadFast, Pathao) for delivery
  • Order notifications — To send SMS updates about your order status
  • Website improvement — To analyze browsing patterns and improve our product offerings and user experience
  • Fraud prevention — To detect and prevent unauthorized or fraudulent transactions
  • Marketing — To send promotional offers and new product announcements (only with your consent)

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following cases:

  • Delivery partners — Your name, phone number, and address are shared with SteadFast or Pathao to deliver your order
  • Payment processors — Transaction details are processed through bKash, Nagad, or Rocket’s secure systems
  • Analytics services — We use Google Analytics to understand website traffic (no personally identifiable information is shared)
  • Legal requirements — If required by Bangladesh law, court order, or government authority

Cookies & Tracking

We use cookies and similar technologies to:

  • Keep you logged in during your session
  • Remember items in your shopping cart
  • Analyze website traffic via Google Analytics
  • Serve relevant ads through Facebook Pixel and Google Ads

You can disable cookies in your browser settings. However, some features of the website may not work properly without cookies.

Data Security

We implement appropriate security measures to protect your personal information:

  • SSL encryption on all pages to secure data transmission
  • Secure database storage with access restricted to authorized personnel only
  • Regular security audits to identify and address vulnerabilities
  • We do not store full payment card numbers or mobile banking PINs

While we take every reasonable precaution, no method of internet transmission is 100% secure. We encourage you to keep your account credentials safe.

Your Rights

As a RuSu customer, you have the right to:

  • Access — Request a copy of the personal data we hold about you
  • Correction — Ask us to update or correct inaccurate information
  • Deletion — Request that we delete your personal data (subject to legal obligations)
  • Opt-out — Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at info@RuSu or WhatsApp 01955719277.

Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us: